Payment Policy
At Mellow and Peachy, we offer a variety of secure payment options to ensure a smooth and safe shopping experience. Below are the details of our payment policy:
1. Accepted Payment Methods
- Electronic Deposits: You can make direct electronic deposits into our First National Bank account. Account details will be provided at checkout.
- Credit Cards: We accept major credit cards through our external payment gateway.
- Instant EFT: Instant EFT payments are processed securely through our external payment gateway.
- Other Payment Methods: Additional payment methods may be available through our external payment gateway.
2. Payment Security
- We use a trusted external payment gateway to process all credit card, Instant EFT, and other electronic payments.
- Our payment gateway is PCI-DSS compliant, ensuring the highest level of security for your transactions.
- We do not store any payment card details on our site. All sensitive payment information is handled directly by our payment gateway.
3. Payment Confirmation
- Once your payment is successfully processed, you will receive a confirmation email with your order details.
- If you choose to make an electronic deposit, please ensure you use your order number as the reference to avoid any delays in processing your order.
4. Failed or Declined Payments
- If your payment fails or is declined, please contact our customer service team on support@mellowandpeachy.co.za for assistance.
- We will help you resolve any issues and provide alternative payment options if necessary.
5. Contact Us
- If you have any questions or concerns about our payment policy, please contact us on support@mellowandpeachy.co.za.