At Mellow and Peachy, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product in accordance with our returns policy outlined below.

1. Eligibility for Returns

  • You have the right to return a product within 7 days of receiving it, as per the ECTA.
  • The product must be in its original condition, unused, and in the original packaging.
  • Certain items, such as perishable goods, personalized items, and intimate products, are not eligible for return.

2. Return Process

  • To initiate a return, please contact our customer service team at [Customer Service Email] within 7 days of receiving your order.
  • Provide your order number, details of the product you wish to return, and the reason for the return.
  • Our team will provide you with a return authorization and instructions on how to send the product back to us.

3. Return Shipping

  • You are responsible for the cost of return shipping, unless the product is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, you can choose to receive a refund to your original method of payment or a store credit.
  • Store credit will be issued immediately upon approval and can be used for future purchases on our website.
  • Refunds to your original method of payment will be processed within 14 days.
  • Please note that shipping costs are non-refundable.

5. Exchanges

  • If you need to exchange a product for the same item, please contact our customer service team. Exchanges are subject to product availability.

6. Defective or Incorrect Products

  • If you receive a defective or incorrect product, please contact us immediately. We will arrange for the return and replacement of the product at no additional cost to you.

7. Contact Us