Terms and Conditions

Welcome to Mellow and Peachy! These terms and conditions outline the rules and regulations for using our website and purchasing our products.

By accessing this website and/or placing an order, you agree to be bound by these terms. If you do not agree with any part of them, please refrain from using our website.

1. Company Information

Trading Name: Mellow and Peachy
Legal Entity: Elewebtion (Pty) Ltd
Registration Number: 2025/165398/07
Country of Registration: South Africa
Contact Email: support@mellowandpeachy.co.za

2. Definitions

“We”, “us”, “our” refers to Mellow and Peachy / Elewebtion (Pty) Ltd.
“You”, “your” refers to the user or customer of our website.
“Goods” means the products offered for sale on our website.
“Website” means www.mellowandpeachy.co.za and all associated pages.

3. Use of Our Website

You agree to use our website for lawful purposes only. You must not misuse the website or attempt to access it in any unauthorized way.

4. Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time without notice.

5. Pricing and Payment

All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
We reserve the right to change prices at any time.
Payment must be made in full before your order is processed.
We use Payfast as our secure payment gateway. We do not store or process your card details on our website.

6. Order Confirmation

Once you place an order, you will receive an email confirmation. This does not mean your order has been accepted. We reserve the right to cancel or refuse any order for any reason.

7. Shipping

We aim to dispatch orders within 2–5 business days.
Delivery times may vary depending on your location.
You will receive tracking information once your order has been shipped.
Shipping fees are calculated at checkout and are non-refundable unless due to our error.

8. Returns and Refunds

We want you to love your purchase! If you're not satisfied:

You may return items within 7 days of receiving them.
Items must be unused, in original packaging, and in resalable condition.
Return shipping costs are your responsibility unless the item is defective or incorrect.
To initiate a return, please contact us at support@mellowandpeachy.co.za.
Refunds will be processed within 7–10 business days after we receive the returned item.

9. Consumer Protection

If you are a consumer under the Electronic Communications and Transactions Act (ECTA), you have the right to cancel your order within 7 days of receiving the goods, subject to certain exceptions (e.g., sealed goods that have been opened).

10. Intellectual Property

All content on our website, including images, text, and logos, is the property of Mellow and Peachy or its licensors. You may not use or reproduce any content without our written permission.

11. Limitation of Liability

We do our best to ensure accurate information and quality products, but we are not liable for:

Any indirect or consequential loss or damage.
Delays or failures due to events beyond our control.

12. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on our website. Continued use of the website means you accept any changes.