Privacy Policy

Effective Date: 28 July 2025

At Mellow and Peachy, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Who We Are

  • Trading Name: Mellow and Peachy
  • Legal Entity: Elewebtion (Pty) Ltd
  • Company Registration Number: 2025/165398/07
  • Country of Registration: South Africa
  • Contact Email: support@mellowandpeachy.co.za

2. Information We Collect

We may collect the following types of personal information:

  • Name and surname
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via Payfast)
  • Purchase history
  • IP address and browser information
  • Any other information you voluntarily provide

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about your purchases or inquiries
  • Send updates, promotions, and newsletters (if you opt in)
  • Improve our website and customer experience
  • Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with:

  • Payment processors (e.g., Payfast)
  • Courier services for delivery
  • IT and support providers who help us operate our website
  • Legal authorities if required by law

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. Our website uses secure protocols, and sensitive data (such as payment information) is handled by trusted third-party providers like Payfast.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site and allow us to improve functionality. You can manage cookie preferences in your browser settings.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal and contractual obligations)
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@mellowandpeachy.co.za.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: support@mellowandpeachy.co.za