At Mellow and Peachy, we aim to provide you with a seamless shopping experience. Below are the details of our shipping policy:

1. Shipping Methods

  • We ship orders using multiple couriers to ensure timely and reliable delivery.
  • The courier service used for your order will be selected based on your location and the nature of the items being shipped.

2. Shipping Locations

  • We currently ship only to addresses within South Africa.
  • All orders must be shipped to a single address. We do not split shipments.

3. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • You will receive a confirmation email with tracking information once your order has been shipped.

4. Delivery Time

  • Delivery times vary depending on the courier and your location. Typically, delivery takes between 3-7 business days.
  • Please note that delivery times may be affected by external factors such as public holidays and courier delays.

5. Shipping Costs

  • Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location.
  • The total shipping cost will be displayed at checkout before you complete your purchase.

6. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor the status of your delivery through the courier’s website.

7. Incomplete or Delayed Orders

  • If your order is delayed or incomplete, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].
  • We will work with the courier to resolve any issues and ensure your order is delivered as soon as possible.

8. Contact Us